Tan Tock Seng Hospital Singapore

Summary

Tan Tock Seng Hospital is a world-class and second-largest tertiary referral hospital- located in Novena, Singapore. They are a flagship hospital of the National Healthcare Group and is the teaching institute for NTU Lee Kong Chian School of Medicine. Over the years, they are getting better day by day as they challenge themselves to provide quality care for patients of all ages. TTSH boasts many innovative technologies, advanced treatments, qualified specialists, and various healthcare services. In addition to that, they also offer various Health and Wellness programmes for national and international patients. Furthermore, TTSH received a certificate of distinction from the Joint Commission International (JCI).

---

Details

General Outlook

• The Tan Tock Seng Hospital (TTSH) is a tertiary referral care hospital in Singapore that is located in Novena.
• It is one of the largest multi-disciplinary hospitals; serving for more than 172 years of medical care.
• TTSH is the teaching hospital for NTU Lee Kong Chian School of Medicine and the flagship hospital of the National Healthcare Group. 
• They have about 45 clinical, pharmacy, or allied healthcare departments and 16 specialist centres that cater to patients with a great team of doctors, consultants, or specialists.
• They constantly challenge themselves to provide safe and better care for patients.
• TTSH is also considered one of the best hospitals in the world ranked by Newsweek.
• Moreover, they have been accredited by the Joint Commission International for meeting its standards of quality and safety in healthcare.

Fundaments

• The largest hospital in Singapore has about 1,700-bed facility and >8,000 caregivers to serve patients.
• TTSH is capable of seeing about 2,000 patients at specialist centres and around 460 patients at the emergency department every single day.
• The dedicated team of healthcare professionals provides health screening services for early detection of disease so, to provide timely treatment.
• Furthermore, they provide Health and Wellness Programmes that include corporate wellness, traveller’s health & vaccination, advanced care planning, and weight management services.
• There are different types of wards with different services, which are Deluxe Suite, A1(Single room), B1(4 or 5 bedded), B2(5-bedded), and C-class (6-bedded).

Centre of Specialties for Foreigners

The Tan Tock Seng Hospital is a leading hospital in Asia and with its other National Speciality Centers that are located at the campus provide a wide range of medical services, which are as follow;

• Institute of Geriatrics and Active Ageing (IGA)
• NHG Eye Institute (NHGEI)
• National Centre of Infectious Disease (NCID)
• TTSH Rehabilitation Centre
• Ang Mo Kio Specialist Centre (AMKSC)

Other clinical disciplines that are specialized for various treatments are;

• Cardiology
• Continuing and Community Care
• Diagnostic Radiology
• Emergency Medicine
• General Surgeries
• Hand and Reconstructive Microsurgery
• Infectious Diseases
• Medical oncology
• Neurology
• Neuroradiology
• Ophthalmology
• Orthopaedic Surgery
• Rheumatology Allergy and Immunology
• Rehabilitation Medicine
• Traveller’s Health and Vaccination
• Urology

They also have other allied health services, which are specialized are as follow;

• Care and Counselling
• Nutrition and Dietetics
• Occupational Therapy
• Physiotherapy
• Prosthetics and Orthotics
• Respiratory Therapy
• Speech Therapy

Provision of Facilities and Amenities for Patients & Visitors

The room and ward facilities include;

• Television
• Telephone
• Toiletries
• Comfortable and adjustable bed
• Nurse Call System
• Western, Chinese, Muslim, and vegetarian food

Moreover, they have Retail Pharmacy and Health Shoppe that provide amenities like;

• Surgical and homecare products
• Vitamins and health supplements
• Personal and beauty care products
• Comfort footwear
• Travel essentials
• Gifts
• Organic and Health food.

Language Spoken

• Malay
• English

Approachability

The foreigners can get to TTSH from the Singapore Changi Airport by using the cheapest way taxi, car, and drive. It will be traveling 20.5 km in about 18 minutes. Moreover, foreigners, as well as, locals can also come to TTSH by using line bus, bus, shuttle, and subway.

Awards and Recognition

• Tan Tock Seng Hospital awarded with a certificate of distinction by the Joint Commission International (JCI)
• Achieved OHSAS 18001 and ISO 14001 Certification
• Accreditated with one gold and two excellence awards in the Asian Hospital Management Awards-2018
• Received Gold award under the category of Patient Safety in the Asian Hospital Management Awards-2019 and 2021
• Awarded with Gold and Silver Award for Best Customer Service Professional of the year in CCAS (International Contact Centre Award)-2019
• Also achieved European Healthcare Design Awards for their new buildings-2021
• Other national awards are Healthcare Humanity Awards, HRM Awards, NHG Recognition Awards, MOH Nurses Merit Awards, and Tan Chin Tuan Award

Accreditations

Joint Commission International (JCI)

Joint Commission International (JCI) works to improve patient safety and quality of health care in the international community by offering education, publications, advisory services, and international accreditation and certification. In more than 100 countries, JCI partners with hospitals, clinics, and academic medical centers; health systems and agencies; government ministries; academia; and international advocates to promote rigorous standards of care and to provide solutions for achieving peak performance.

OHSAS 18001

OHSAS 18001 was one of the International Standard for Occupational Health and Safety Management Systems. It provided a framework for the effective management of OH&S including all aspects of risk management and legal compliance, and it addressed occupational health and safety rather than any specific product safety matters.

ISO 14001

ISO 14001 is the international standard that specifies requirements for an effective Environmental Management System (EMS). It provides a framework that an organization can follow, rather than establishing environmental performance requirements.  The framework in the ISO 14001 standard can be used within the Plan-do-check-act (PDCA)  approach to continuous improvement.